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Navaro Customer Care
How can we help?
Find answers to your most common questions below. We're here to make your Navaro experience simple.
Orders & Shipping
How can I track my order?
Once your order has shipped, you'll receive a shipping confirmation email with your tracking information.
You can also track your package using our Track Your Order page.
If you need assistance, please contact our support team with your order number.
How long does shipping take?
We aim to dispatch all orders within 24–48 hours.
Once dispatched, delivery typically takes 6–10 working days.
You'll receive a shipping confirmation email with tracking information so you can follow your order every step of the way.
My tracking hasn't updated. Where is my order?
Tracking updates can sometimes take a little time to appear while your package moves between shipping facilities. This doesn't necessarily mean your order has stopped moving.
If your tracking hasn't updated for several days or your delivery is taking longer than expected, please contact our support team with your order number. We'll be happy to investigate.
My order says delivered, but I haven't received it. What should I do?
First, please check around your delivery address, with household members and with any neighbours who may have accepted your package.
If you still can't locate it, contact our support team with your order number and tracking details. We'll help investigate with the delivery carrier.
Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact our support team as soon as possible.
Once your order has been shipped, we're unfortunately unable to cancel or modify it.
If your order has already shipped and you need assistance, please reach out to our team.
Refunds & Our Guarantee
What if Navaro doesn't work for me?
Your satisfaction is our priority! ❤️
That's why every Navaro Collagen Lifting Ampoule purchase is backed by our 60-day money-back guarantee.
If you don't see results within 60 days of delivery, simply contact our customer support team within that period for a full refund. Guaranteed!
We want you to feel completely confident trying Navaro.
How do I request a refund?
To request a refund, please email info@trynavaro.com with your order number and a brief explanation of your request.
Our customer support team will guide you through the next steps. Approved refunds are returned to your original payment method, with processing times depending on your bank.
What if my order arrives damaged or incorrect?
We're sorry if something isn't right with your order!
Please contact our support team with your order number and photos of the item you received.
We'll review the issue and help arrange an appropriate solution, including a replacement where applicable.
Product Usage & Results
How do I use the Navaro Collagen Lifting Ampoule?
- Start with clean, dry skin.
- Apply a small amount to your forehead, smile lines, jawline or neck.
- Gently massage upward until the golden peptide threads dissolve into your skin.
- Use consistently 1–2 times daily for best results.
How do I open the Navaro ampoule bottle?
To prepare your Navaro ampoule for use:
- Use a clean needle or toothpick to carefully create a small opening in the bottle's seal.
- Once the opening is made, insert the needle-style applicator provided with your bottle.
- Your Navaro ampoule is now ready to use!
Please be gentle when opening the seal. The applicator is for dispensing the product, not for injecting it into your skin.
How long does it take to see results?
Some customers notice smoother, more hydrated-looking skin shortly after applying Navaro.
More noticeable improvements in the appearance of firmness and fine lines may take several weeks of consistent use.
Everyone's skin is different, so results may vary. We recommend making Navaro part of your daily routine.
Is Navaro suitable for sensitive skin?
Our Collagen Lifting Ampoule is formulated to be gentle and suitable for a variety of skin types, including sensitive skin.
However, everyone's skin is different. We recommend performing a small patch test before your first full application.
What are the gold threads inside the bottle?
Those little gold threads are part of what makes Navaro unique!
They're peptide-infused threads designed to dissolve as you massage the formula into your skin, helping create a smoother, hydrated and refreshed appearance.
About Navaro & Account Help
Why are Navaro products made in China?
Yes, our products are manufactured in China, as is the case with many Black-owned and global skincare brands. Manufacturing there allows us to keep production costs lower without compromising our quality standards.
This helps us offer high-quality skincare at a more affordable price, making our products accessible to more people. ❤️
How do I manage or cancel my subscription?
If you have an active Navaro subscription, you can manage it through the Manage Subscription link on our website.
If you need assistance, please contact our support team using the email address associated with your order.
How can I contact customer support?
Our team is always happy to help!
Email us at info@trynavaro.com or use the contact form on this page.
If your enquiry is about an existing order, please include your order number so we can assist you more efficiently.